The customer experience that accompanies a shipment seems to matter just as much as the delivery itself. This is especially true for big-ticket items.  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­  


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August 7, 2025

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Coverings

Top Story

Last-mile Delivery Shapes Customer Satisfaction

The customer experience that accompanies a shipment seems to matter just as much as the delivery itself. This is especially true for big-ticket items. Read more.

Message from the Editor

Customer satisfaction and loyalty go hand in hand, as the former influences the latter. For this reason, our top story and feature in this issue of HGO This Week focus on these two topics. On the news front, Las Vegas Market is set to become even better with the addition of a highly relevant design-focused event to the winter 2026 edition. Above the 49th parallel, the Kitchen & Bath Canada Expo is set to relaunch this fall, featuring curated programming in partnership with the National Kitchen and Bath Association. The event sector is certainly experiencing exciting times!

Clare Tattersall, Editor

Feature

The Ultimate Metric for Gauging Customer Loyalty

A landmark study shows that one indicator, the net promoter score, outperforms sprawling customer survey questionnaires in predicting profitable store growth. Read more.

Why Furniture Buyers are Turning to IFD Group

Furniture buyers across Canada are facing increasing pressure to deliver — and not just in aesthetics. Retailers are expected to offer consistent availability, quick restocking options, ethical sourcing and a seamless supply chain. IFD Group is stepping up to meet those needs with a full-service model. Read more.

Latest News

Grant Offers Opportunity for Alberta Manufacturers

Applications are now open for the Alberta Manufacturing Productivity Grant, a pilot program created to help small and medium-sized manufacturers in the province. Read more.

Vacation Rental Design Summit Heads to Vegas

Andmore has announced a new collaboration with the Vacation Rental Design Summit, which will debut its first-ever west coast edition in January 2026. Read more.

Restoration Hardware Opens Store in Quebec

Luxury home furnishings retailer RH (formerly Restoration Hardware) has unveiled its newest Canadian showroom — the second-largest in the country. Read more.

Ontario Funding to Help Businesses Go Digital

The Ontario government is investing $7.5 million to support small and medium-sized businesses in modernizing operations and adopting digital technologies. Read more.

Kitchen & Bath Canada Expo to Relaunch

Emerald Holding Inc., producer of the Kitchen & Bath Industry Show, has acquired the Kitchen & Bath Canada Expo from ExpoHut. Read more.

Award-winning Designer Joins Global Views

Home decor wholesaler Global Views has named designer and creative leader Aaron Mitchell Johnson as senior vice-president of product development. Read more.

Upcoming Events

September 25 - 28, IDS Vancouver, Vancouver, B.C.

October 7 - 8, eTail Toronto, Toronto, Ontario

October 25 - 29, Fall High Point Market, High Point, North Carolina

October 26 - 29, IDD Cologne, Cologne, Germany

November 5 - 6, Kitchen & Bath Canada Expo, Toronto, Ontario


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